The woman caller I imagined was in her 70’s. The message she left on the answering machine was quite harsh, it was obvious she was having a very bad day.
When we get calls like this over the weekend my heart goes out to the caller. I presume they will carry the anger they dealt the answering machine around with them until I call back. Usually, they have quite calmed down before I can return the call.
I used the information she left and looked up her order. She had placed the order over the internet from her home. The product she received was what was listed on her order so the problem was when she selected the item. The odd part is the item she ordered and the item she wanted were not even close to each other in the listing, she must have been in a hurry when she placed her order.
I got the courage to call back not knowing if she was still going to be cross or not, rats, no answer, I left a message.
When our caller reached me an hour later the first thing she said was, “I am so sorry I was so ugly with my original message, I am the caregiver for my 90 year old mother, and ordering the wrong vitamins was the last straw on Saturday.”
My heart melted. I can only imagine how difficult it must be to be a caregiver. I speak with people regularly that are exhausted, ill tempered, and broke taking care of a loved one, doing the best they can and believing it is not enough.