Monday, November 15, 2010

...and who might you be?

I can’t believe it I had a customer call today and ask, “How do I really know you test your supplements, you could be making that up.”  I was shocked. 

Our Health Co-op is the most transparent company I have ever been a part of.

We might catch your interest with low prices but our ultimate goal is to garner your loyalty with our commitment to value and quality.

So you can imagine, I was shocked and amazed, someone was questioning our policy to test.  Well, I thought I had the sure fire answer they would believe. 

I told him, “I am absolutely certain these tests are done on each and every production run because I am the person responsible for making that happen.”  I was feeling sort of smug at that point.  Then he said, “and who might you be?”

I got out the big guns then and told him, "I am Director of Member Services and Smiles.

That got him, he belly laughed at my sincerity and I think the title helped a little too.  We made a new friend on Friday.

Director of Member Services and Smiles
Our .Health Co-op, Inc

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